Terms & Conditions

Effective Date : January 02 , 2025

Acceptance of Terms

By using our website, products, or services, you agree to be bound by these Terms and Conditions. If you disagree with any part, do not use the service.

Description of Services

We provide communication technology solutions including WhatsApp Business API integration, CRM integrations, and message automation tools.

Eligibility

To use our services, you must:

- Be at least 18 years old

- Have legal authority to represent the business account

User Obligations

You agree to:

- Provide accurate business and contact details

- Use the service in compliance with applicable laws

- Not engage in spamming, abuse, or unlawful communication

Intellectual Property

All content, trademarks, software, and code developed or provided by Prowen Technologies India P Ltd remain our intellectual property.

You may not replicate or redistribute our IP without written consent.

Subscription & Payment

- All services are billed according to agreed plans.

- Delayed payments may result in service suspension.

- Prices are exclusive of taxes unless state

Refund & Cancellation

No refunds will be provided once the service has started, except in cases of double billing or service unavailability due to our fault.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of data, revenue, or profits.

Termination

We may suspend or terminate access to the service for violations of these terms, misuse, or non-payment.

Third-party Services

We may integrate with services like Meta, Twilio, or others. Your use of such integrations is subject to the third-party’s terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of India.

Any disputes shall be resolved in the courts of Coimbatore, Tamil Nadu.

Contact

For questions or disputes regarding these terms:

Email: info@prowentech.com

Address: 28B Kanji Managar Extension, Vilankurichi, Coimbatore, Tamil Nadu, India 641035

Compliance Note:

These Terms & Conditions and Privacy Policy are designed to be compliant with the Information Technology Act, 2000 and its associated rules.
They are suitable for operations involving WhatsApp marketing, CRM, and cloud-based communication tools within India.
They address key legal bases including liability, consent, and data handling and will require only minor updates upon the full enforcement of the Digital Personal Data Protection (DPDP) Act, 2023.